The new email (as shown above) with the subject line "News about your J.Crew order", recognizes that there was not enough merchandise available. They also recognize this was their error and apologize for the inconvenience.
The previous standard email that was sent (also shown above here) had the subject line of "Important news about your J.Crew order...". The original email made it sound like the customer requested the item to be canceled, even if that was not the case. This of course was frustrating to read (and usually was followed by a phone call to customer service to let them know there wasn't a cancellation request from the customer).Although I am disappointed about not being able to purchase the item, I am happy to see that J.Crew finally changed the wording on the email they send to notify customers.
What are your thoughts on the new cancellation email? Are you satisfied with the message? What else do you think J.Crew could include (if anything)?
0 comments:
Post a Comment