"Thanks!" to Hi, I'm Erica! (in the this post) who came up with a great topic for a post. She suggested a discussion on shipping and orders (whether we are getting our orders on time, right items, etc.).Many Aficionadas and Aficionados have discussed (throughout posts on this blog) about your online and catalog orders- both the good and the bad. This post might be useful to see what is going on- if there are improvements or ongoing issues to be aware of.
I have not ordered online as much as I use to pre-upgrade, so my experiences may be somewhat limited. (To be honest, I have been buying less overall. If I do purchase from J.Crew, it is from the B&M stores.) The majority (approximately 90%) of the items I have ordered online, I received problem free. The rest of the time (that pesky 10%) involved orders that got canceled. (E.g. "In stock" items purchased where canceled, and then available the next day for sale.) Overall, my impression of ordering from J.Crew at this point and time is (1) that order fulfillment is getting better at J.Crew (even though things were much better pre-upgrade) and (2) I have the expectations that the item I order may or may not be sent to me. ;)
Do you think ordering at J.Crew has gotten better or worse since the "up-grade"? Have the items you ordered been sent to you? In general, have you been able to order & receive your online purchases in a timely manner and error free? ;)
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