There was a post ("News: Man Gets 30 Shoes Since J.Crew Lied To Him") yesterday that featured an article from the Consumerist about a man receiving some excellent customer service from J.Crew after an unfortunate incident. There was a lot of speculation whether or not the story was true or not.The Consumerist updated the story (click here) today with a new image of the shoes. Also, the customer who received the shoes wrote the following:
Hey Im the Paul who received the free shoes. Just to get facts straight. I called them trying to oder as many pairs as possible in a size 10 because the shoes are really great and priced amazingly (on sale), That is the reason I got 30 pair.
After the incident, i felt wronged. There was a sour taste in my mouth. I have been shopping at JCrew ever since I was a kid. I was furious like heat of passion. So I looked up the company ceo , found the corporate line and called. That simple. I must say that they were BEYOND nice to me. It was like their world stopped and they were only concerned with me. Danielle at Mr Drexlers office was amazing and so was Christa in Lynchburg. Reminder I am still waiting back for word on the gift card that was mentioned.
So lesson Learned -> J Crew Actually Gives a Shit about their Customers, Bravo!!
MINI UPDATE: There's a follow-up comment by the customer:
Wow! A bit overwhelmed. I have received a few dozen messages on facebook !
Ok so YES they are ALL THE SAME STYLE OF SHOE!! Call me a true consumerist but I like my sneaks to be fresh and clean. The night in store in NJ i purchased 4 pairs in Ivory and I have only 1 "fresh" pair left. :(
The total discounted price of the shoe at the store worked out to be $8 and change. There are people who smoke a pack a day ( $9 bucks at the bodega ) , what is so wrong with an addiction to fresh sneaks!
So the real # of shoes works out to be 28 - 22 Red, 2 Ivory , 3 Green and 1 Navy. Yes I know thats a lot of red shoes. I have already given away a few pairs to friends
Also I had a few questions as to why I decided to call office of CEO. The answer is simple. I have been shopping at J Crew since I can remember looking in a mirror. I have had nothing but great purchases and good things to say about the company. However the incident that took place made me furious , livid to say the least. I felt deceived. To sum up how i felt , If J Crew Was a person Id really want to kick him in the balls..... This angst was the catalyst to my call and I was delighted that they were so supportive and prompt in addressing the issue.
Will I continue to shop at J Crew? Yes. I don't hate the company. They have the best and longest lasting boxers! I am however angry at the lazy lying phone sales associates. And if either of you two are reading this , pick up the book How to Make Friends and Influence people, it might teach you a thing or two.
After reading his comment, and seeing the shoes, I am inclined to believe his story. (But I still have some doubts.) However, I have no doubts that J.Crew's CEO Mickey Drexler does care about his customers. Correcting the situation in a classy manner like providing a customer with shoes "on the house" does seem like an action they would take. :)
What do you think about this story? Do you think it is true or not? What do you think of the outcome (i.e. getting 30 pairs of shoes)?
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