At one point or another, Aficionadas and Aficionados have seen the dreaded green screen or the words "forbidden" and "error". As of lately, many of you have mentioned seeing this screen way too often.
A big "thanks!" to Teresa (in this post) who shared the following insights on this {troublesome & annoying} issue:Anyone still having problems with forbidden, green screen, not being able to add items to shopping cart, etc? I may be able to help. I contacted JC repeatedly (restarting my router was no good), and, after about 6 weeks, they found a solution: I needed to change some settings on referrer info (yikes) in my antivirus software. I canNOT believe it took it them that long to resolve the issue, and I did NOT spend $ with them I otherwise would have.
...Depending on your antivirus brand you can find instructions online to adjust the settings... Hope this helps!
I am happy to hear that there is a solution. I have also read comments here and there from several Aficionadas mentioning that they had to change their IP addresses to access J.Crew's website. Hopefully this issue is not happening too often for Aficionadas and Aficionados.
Incidentally, J.Crew offers some advice on their website (click here to view a larger version of the image above, or click here and here). Unfortunately, it does not offer too much in terms of remedying the issue.Have you been getting the "green screen" and/or "Forbidden" message often, as of lately? Have you been able to clear up those issues? If so, please share with us your solution. :)
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