J.Crew Policies: What Are They? ;)

This weekend, I went to several J.Crew stores in the area to take advantage of the additional 50% off final sales. I ended the weekend feeling disappointed with my J.Crew shopping experiences (which normally are wonderful for me). Without going into too much detail, I essentially felt like some policies were changed and not clearly expressed to customers (and even to associates)- leaving me frustrated and less inclined to shop.

Therefore, I thought it might be worthwhile to share the following tidbits (which other members of the blog have shared before as well) to make the shopping experience a bit easier. :)

First, if you are at a brick and mortar (B&M) store and an item the store carries is on sale, but is priced higher than the same exact item online, the store WILL price match the online sale price. Moreover, the store's "additional percent off" can be applied to the item with the online matched price. For example: a blouse is for sale at your local store for $60, but J.Crew online is selling the same blouse for $30. In this case, the store can match the online price. Also, if the local store is offering an additional 50% off while J.Crew online is offering an additional 30% off, you should be able to receive the 50% off the $30 blouse since you are physically purchasing the item in the store.

Second, if you are using the red phone to order a sale item that the store does not carry (either the store does not carry the item at all, not in your size or not in your color), then you are NOT able to apply the in-store "additional percent off" to the red phone order. However, if there is an "additional percent off" promotion currently running online, then the red phone associates can apply the online "additional percent off" on your order.

Lastly, several J.Crew stores are discontinuing the application of the student/educator discount in addition to the "additional percent off" sale even though (1) those same stores use to allow both the discount and sale to be applied and (2) there are other stores in neighboring towns that still allow both the discount and sale to be applied. The main reason cited is that the "additional percent off" cannot be combined with any other offers. However, I do not know if the educator discount is considered an ongoing "offer" or a policy. (Unfortunately, it's not clearly defined online, as shown in the image.)

Did I get those policies correct? If not, please feel free to clarify any points made. :) What are some recent policies that you learned about? Have you experienced any policy changes?